Refund policy

Every product supplied by kakojee goes through a strict quality check process ensuring non-defective, undamaged and correct measurements of the product.

Return and Exchange Policy

Want to return a product? We do not accept any return unless the product is damaged, defective or incorrect. The company shall accept for the return request only if it feels the request to be genuine and there is a genuine problem faced by a customer.

Return or Replacement? In any rare case, where you wish to return or replace full or partial order because of any defect in the product, you may place a request for the return on the website or exchange by sending us an email at kakojeeprofessional@gmail.com with your order number in subject, image of the particular area of the product where there is an isuue and a brief write-up within 7 days from the date of the receipt of order.

Please Note - At company's discretion, we will arrange return or replace full or partial product.

Defective or Damaged Product - kakojee shall arrange pick up of the damaged or defective product for free of cost from your delivery address. In any unlikely case, if the products cannot be collected, we may ask you to send it via your local courier and send us the receipt and we will issue you the refund for the courier charge.

Damaged or defective products covers below issues:

Significant difference in colour, print or texture of the product.

The fabric or product is torn or uneven or not woven properly will be considered damaged.

Please Note - The product to return should be unused, unwashed, undamaged and should be returned in its original condition and packaging, the tags should be intact. (The products should be uncut as set)

Refunds

How will I get my refund? All the refunds will be processed & credited to the original mode of payment via our payment gateway. The refund mode cannot be changed.

Refund Processing Duration? The refunds are initiated within 24 hours of receiving a cancellation or a genuine complaint which complies with the refund policy mentioned above. Refund will be credited back into the original mode of payment for the prepaid orders which will be reflecting in your account within 7-10 days from the time of refund issued from our end.

Please Note:

For Debit Card and Credit Card transfers the time taken for the refund depends majorly on the bank.

Banks will send an SMS to customers for credit amount of more than INR 5000 only. In case your refund is less than INR 5000, please check your bank account or credit card statement for confirmation.

Cancellations

How can I cancel my order? You have the right to cancel an order at any point before it is shipped. You must notify us in writing of your intention to cancel an order by contacting us at +91 9327066351 or email on kakojeeprofessional@gmail.com and quoting your order details. If your order has already been dispatched and you still wish to cancel it, we will be issuing refund less the delivery charge. If the order has not been dispatched, you will be entitled to a full refund, usually with in 1-2 days.

Please Note - Refund will be credited back into the original mode of payment for prepaid orders which will be reflecting in your account within 7-10 days from the time of refund issued from our end.

At our company discretion, we reserve the right to refuse or cancel any order for any reason. Some situations that may result in your order being cancelled include limitations on quantitiesavailable for purchase, inaccurancies or errors in product or pricing information, or problems identified by our credit and fraud avoidance department. You will be contacted by our customer service team to get additional information required. Based upon that, we will decide if your order will be cancelled or processed.

The shipping address or contact details of your order can be amended before the order has been packed and dispatched by contacting us on +91 9327066351

If you still have any query about our Cancellation and Return policy, kindly email us at kakojeeprofessional@gmail.com and we will respond to you within 24-48 hours.

CUSTOMER SERVICE

C/o MOHIT MONIK CORPORATION, 417 Shree Ram Cloth Market, Opp. Railway Station, Kalupur, Ahmedabad 380002 India Contact: +91-932706635

For any queries or complaints you can mail us at: kakojeeprofessional@gmail.com