Shipping policy

When you place your order with us you'll be happy to know that we offer Pan India Delivery with an aim to deliver your products in excellent condition and in best possible time. You will receive tracking information by email as soon as it leaves our workshop.

  

NOTE: Our dedicated associates are making all efforts to provide the products and services our customers need at this time. Please bear with us in case delivery of orders at your location take longer than usual. In case a pin code lies in a containment zone, delivery in these areas may get delayed.

Still not received your order? Our standard delivery time is 3-6 working days. If you haven't received your order within 7-8 days from dispatch drop us a message on any of the platforms or mail us at kakojeeprofessional@gmail.com.

In case of delay, our customer support team as well will be in touch with you and update you on the delivery status.

Please Note – We will not be able to compensate for any such delay in delivery. The customer can cancel the order at any point of time if the delivery time exceeds the expected delivery time.

Delivery marked as return: Our shipping partner attempts the delivery 3 times, if unavailability of the customer or order not collected for some other reason the delivery is marked as returned back to us. Our team tries their best to reattempt the delivery again but once marked and returned, only the amount of the product excluding the shipping charges is refunded back to the customer.

Want to give special Delivery Instructions? Our deliveries are handled by third party carriers; often this will be a specialist courier service or a vehicle directly affiliated with a supplier. Due to this, we are unable to guarantee the execution of any special delivery instructions requested when placing an order, though we endeavour to do so. If You cannot be present to take a delivery, you must give us adequate notice of 24 hours to enable us to re-schedule the delivery.

Found damage in our product? Though our products go through extensive quality checks before they are sent to you, we recommend performing a full inspection as soon as possible to determine whether any items are damaged, incomplete or faulty. In the unlikely event that this is the case, please reach out to our customer support team within 24 hours of delivery. Any such issues reported after 7 days of delivery, will not be entitled for a refund or a replacement.

Want to update your order? If you wish to update any part of your order, please reach out to our customer support team within 6 hours of order placed.

Fast shipping & No contact deliveries

Shipping charges are same for any order quantity.

All the orders are dispatched within 24 hours and delivered within 3-6 working days after dispatch.

Deliveries in selected pin codes in North East, J&K may take longer to deliver.

All the orders are dispatched by third party specialist courier services like Delhivery, Xpressbees, Bluedart and many more. All the shipping companies use OTP based no contact deliveries system.

PLEASE NOTE:

In case you have mentioned a wrong number while placing the order please reach out to us at kakojeeprofessional@gmail.com within 24-48 hours of placing the order so that we can update the number.

For delivery of any shipment, a maximum of 3 attempts are usually made. If in any case the delivery is failed due to an incomplete address/phone number, only the amount of the product excluding the shipping charges is refunded back to the customer.

In case, you are not available at the delivery address at the time of delivery you may share the OTP with someone you trust to collect the package although we do not recommend to share the OTP to an unknown person. If you cannot be present to take a delivery, you must give us adequate notice of 24 hours to enable us to re-schedule the delivery for another day.

If in any situation you have shared the OTP to the delivery guy over call/some other person and do not verify as to where the order is being delivered, we will not be liable if the product isn't delivered to you.

WRONG DELIVERY ADDRESS

We will not be responsible for wrong delivery due to incorrect and/or incomplete address given by the customer. We would request you to check your address in detail at the time of checkout. An incorrect address will incur a triple shipping cost as the package returns back to us and we then re-ship the same back to the corrected address.

Prices and shipping policies may change without prior notice.

CUSTOMER SERVICE

C/o MOHIT MONIK CORPORATION, 417 Shree Ram Cloth Market, Opp. Railway Station, Kalupur, Ahmedabad 380002 India Contact: +91-9327066351

For any queries or complaints you can mail us at: kakojeeprofessional@gmail.com